Refunds & Cancellations

We understand that circumstances change, and you may need to request a refund for your purchase. Here’s our policy to ensure a smooth experience:

Eligible Refunds:

  • Full refunds: We offer full refunds for unused items within 30 days, product malfunctions, order cancellations before shipment, wrongful supplied and unaltered products.
  • Partial refunds: We offer partial refunds for unused, undamaged, unaltered and fully functional products returned after the lapse of 30 days from day of purchase.
  • Non-refundable: We cannot offer refunds for used, damaged, altered and customized items or digital downloads.

Refund Details:

  •  Processing time: Refunds will be processed within 30 business days of approval.
  • Refund method: Refunds will be issued to the original payment method used for the purchase.
  • Cancellation: You can cancel your order before shipment for a full refund.

Initiating a Refund:

  • Contact our customer service team at +27 10 312 6773 or sales@elementfour.co.za to request a refund.
  • Be prepared to provide your order number and reason for return.
  • We may require additional information or photos depending on the situation.

Important:

  • This policy is subject to change without notice.