Refunds & Cancellations
We understand that circumstances change, and you may need to request a refund for your purchase. Here’s our policy to ensure a smooth experience:
Eligible Refunds:
- Full refunds: We offer full refunds for unused items within 30 days, product malfunctions, order cancellations before shipment, wrongful supplied and unaltered products.
- Partial refunds: We offer partial refunds for unused, undamaged, unaltered and fully functional products returned after the lapse of 30 days from day of purchase.
- Non-refundable: We cannot offer refunds for used, damaged, altered and customized items or digital downloads.
Refund Details:
- Processing time: Refunds will be processed within 30 business days of approval.
- Refund method: Refunds will be issued to the original payment method used for the purchase.
- Cancellation: You can cancel your order before shipment for a full refund.
Initiating a Refund:
- Contact our customer service team at +27 10 312 6773 or sales@elementfour.co.za to request a refund.
- Be prepared to provide your order number and reason for return.
- We may require additional information or photos depending on the situation.
Important:
- This policy is subject to change without notice.