Returns & Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer hassle-free returns and exchanges within 15 days of purchase.
Here’s what you need to know:
- Eligible items: All items may be returned or exchanged except for glassware, plasticware, instruments, or any that shows alterations, unsealed or opened products.
- Condition of return: Items must be returned in their original packaging, with all tags and labels attached, and in [unused, unworn, undamaged].
- Return window: Returns must be initiated within 15 days of the purchase date.
- Refund method: Refunds will be issued to the original payment method within 30 business days.
- Return shipping: Customer shall bear all shipping costs for all returns.
- Exchanges: You can exchange your item for a different size, color, or style of the same product, subject to availability.
- Additional notes: A detailed email must be sent to the supplier stating the condition of the product and all reasons for return, the supplier shall then advise on the way forward and or ask for further information before the product is returned.
For more information, please contact us at +27 10 312 6773 or sales@elementfour.co.za.